Our Hospice provides specialist palliative care to those living with a life-limiting illness, whilst supporting their carers and also providing bereavement support.
The Hospice works closely with local GPs, District Nurses, and health and social service colleagues. We meet regularly with other healthcare professionals working in our field.
Most patients are referred to the Hospice by their doctor, nurse or social worker. However patients, their families and their friends are always welcome to contact us directly.
We have set out some more detailed information on our wide range of care services in the Can We Help? section of our website.
The how to find us page gives details for visitors to our main location in Snettisham.
Meeting the challenge of changing needs
This video sets out the future challenges facing hospices in general and our own in particular, and explains how these are being addressed as we move into the future and start to provide services on a 24/7 basis from our new central hub at Hillington.
The Hospice team
The Norfolk Hospice is an independent charity and a registered company by guarantee. It is run by a Board of Trustees with the leadership and management delegated to the Chief Executive and the Senior Management Team. Please see our Who's Who page for more information on the people involved in our management and governance.
Our clinical staff are professionals experienced in the issues around symptom management and the needs and concerns of those living with cancer, advanced progressive neurological and other life-limiting illnesses.
They are able to help with the physical, emotional, practical and spiritual concerns of each patient and provide support for their family and friends.
If you are interested in working with us, please see our Current Vacancies page.
A large number of trained volunteers support the delivery of our care services in a variety of ways which range from helping to raise funds in our charity shops to directly assisting Care patients.
Our catchment area
Our catchment area is large, and includes Sheringham, Holt, Fakenham, Dereham, Swaffham, Downham Market, and Wisbech as well as King's Lynn, Dersingham, Snettisham, Heacham, Hunstanton, and along the coast to Wells and beyond. Our services also benefit those with carers and family in Norwich and other employment centres. The Hospice at Home service is commissioned to serve the geographical area covered by the NHS West Norfolk Clinical Commissioning Group.
Most of our income comes from the generosity of the communities we support, with 13% being contributed by the NHS. This figure is quite small when compared with the national average figure of 35%.
We raise most of our funds each year from our charity shops and fundraising events, voluntary donations including legacies, and charitable trusts.
Delivering our care
We deliver care to our patients at the Hospice and in their own homes. We provide outpatient services from our main Hospice building in Snettisham, and daycare in this and other suitable locations within our catchment area, chosen in order to minimise travelling times and distances for patients attending these sessions.
The Hospice-at-Home team is comprised of three Clinical Nurse Specialists in palliative care and three full-time Healthcare Assistants. The team provide a seven days-a-week service in partnership with Norfolk Community Health and Care NHS Trust and Marie Curie Cancer Care. This service is commissioned by the NHS West Norfolk Clinical Commissioning Group. The Consultant in Palliative Medicine from the Queen Elizabeth Hospital acts as the clinical lead for the service.
We also provide care for carers and the bereaved, both at the Hospice and in their own homes.
We have been providing support to those living with life-limiting conditions since 1984. You can learn about the early days of our organisation, and the origin of the name Tapping House, on our history page.