How You Can Help Volunteer Volunteering FAQs If I volunteer in one of the shops, are there COVID-19 measures in place to protect me and customers? All our shops have COVID-19 guidelines in place to help keep everyone safe - and we expect to reopen on 12 April 2021. The shop manager will explain these to you - they include things like washing your hands regularly, having only one person behind the till, keeping a safe distance apart, when to wear a face covering. Donated items aren't processed until they've been stored for at least 48 hours and then you'll wear gloves to do this. If anyone develops symptoms they must stay away and let the shop manager know.