How You Can Help Volunteer Volunteering FAQs If I volunteer in one of the shops, are there COVID-19 measures in place to protect me and customers? Throughout the pandemic, our priority has been keeping our staff, volunteers and customers safe - and it will continue to be so as restrictions ease. So we've a number of measures in place to ensure our customers can shop with us safely: our shop teams will continue to wear face coverings on the sales floor, unless they're unable to we're encouraging our customers to do the same we maintain safe distancing where possible we'll continue to provide hand sanitiser for use at the entrance to all our shops and stores you'll wear gloves to sort through donated items The shop manager will explain all our COVID-19 measures to you before you start. If anyone develops symptoms, or has a positive test, they must stay away and let the shop manager know.