How You Can Help Volunteer Volunteering FAQs If I volunteer in one of the shops, are there COVID-19 measures in place to protect me and customers? All our shops have new COVID-19 guidelines in place to help keep everyone safe. The shop manager will explain these to you - they include things like washing your hands regularly, having only one person behind the till, keeping a safe distance apart, wearing a face covering. Donated items aren't processed until they've been stored for at least 48 hours and then you'll wear gloves to do this. If anyone develops symptoms they must stay away and let the shop manager know.