How We Help Family and carer support Chaplaincy My name is Sandro Dallas and I am the Spiritual Care Coordinator and Chaplain to The Norfolk Hospice. I would like to share with you what I actually do, and how I support patients, family members and staff at the Hospice. Hospices understand that a holistic view of the person as having emotional, psychological and spiritual, as well as physical needs, is vital for us to both live well and die well. When we are at the end of our lives, there may be issues that we feel we need to deal with, such as forgiveness, guilt, regret, or other emotions that upsets us for some reason or another. Sometimes we have the sense that we need to have peace with God, with others and, more often than not, with ourselves. When people come to me they might be searching to resolve issues, or sometimes they might simply need to be listened to, or to share thoughts, emotions and facts that have, somehow, had a deep impact in their lives. Peace, forgiveness, a sense of value, a sense of purpose and of eternity is all part of many people’s journey. I am here to offer each person connected to the Hospice spiritual and pastoral support through attentive listening, prayer, reading of Scripture, if they so wish. For those who have no particular faith, this support is simply sharing in their journey of pain, sadness, or in their relief that they can unburden themselves with someone like me. In the book of Proverbs, chapter 18, verse 14 says: The human spirit can endure a sick body, but who can bear a crushed spirit? (The New Living Translation). Another couple of translations put it this way: A person's spirit can endure sickness, but who can survive a broken spirit? (CSB Translation). And Your will to live can sustain you when you are sick, but if you lose it, your last hope is gone. (International Standard Version). Hope is so vital for all human beings – we need a sense of hope to the very end, so we can finish this journey on earth well, and leave a good legacy with those whom we love. Also, all of us at some point need healing in our wounded spirits, whether we are a patient, family member or staff. We are all human beings looking for a depth of being understood – this is, I believe, innate in all of us. Touching those deep and intimate places, in search of finding peace, hope and love is what I see pastoral and spiritual care is truly about. Sandro Dallas is a non-denominational Christian Chaplain. He is a Board Registered Chaplain with the UK Board of Healthcare Chaplaincy (UKBHC - Professional Standards Authority Accredited Register), and also a member of the Association of Hospice and Palliative Care Chaplains (AHPCC). Sandro has worked in spiritual and pastoral care in a school, a hospital and churches for over 15 years now. He has a BA (Hon) in Linguistics, German and Spanish from the University of Essex, and an MA in Pastoral Theology (including Healthcare Chaplaincy) from the Cambridge Theological Federation. His thesis in Pastoral Care and Theological Reflection won the British and Irish Association for Practical Theology Annual Dissertation Prize for Master Students in 2016. He has published work about pastoral care, reflection on the practice of pastoral care, and reflexivity in the academic journal of Practical Theology. Sandro pastorally cares for people of all faiths and none.