Helping to provide a friendly welcome at The Dr Hugh Ford Inpatient Unit (IPU) Ward, the Volunteer Ward Clerk supports our Ward Clerk in what can be a busy role. You get satisfaction from knowing that your professional approach can help make processes and events smooth and faultless for our patients, their families and carers. Supporting the Ward Clerk with welcoming patients to the ward, liaising with maintenance and nursing staff, arranging transport, admittance/discharge of patients, scanning and attaching documents to a database.

Full training and support is given.

This role is subject to a Standard Disclosure & Barring Service (DBS) check.

We would like you to be able to commit to a regular shift which could be during the week, in the evening or at the weekend. (You would however need to be able to do your initial training during normal office hours.)

Interested? Call 01485 601700 or Apply Online

Our adult Inpatient Unit (IPU) offers 24 hour specialist care in our purpose-built hospice.
Patients are always involved in any decisions about the treatment and the care that is given.
Our nurses, therapists and other healthcare professionals provide specialist care in a professional, yet relaxed way and in a comforting environment where patients and their families and carers can feel supported.

Key Duties are

  1. Signing in at the beginning of every shift.
  2. Assisting the IPU Coordinator in such tasks as maintaining the admissions book up to date, filing, photocopying, requesting records etc.
  3. Preparing new patient files as requested.
  4. In the absence of the IPU Coordinator, undertaking ward allocated duties in order to maintain an administrative service to IPU.
  5. Answering all calls in a timely and helpful manner, passing calls on to relevant staff as soon as possible, or taking messages and ensuring that these are passed on as soon as possible. 
  6. Welcoming visitors to the IPU and providing assistance to them as appropriate.
  7. Volunteers are required to comply with and respond positively to all reasonable instructions given by members of Hospice staff. While volunteer suggestions and opinions are welcomed, the responsibility for operational and strategic decisions lies with the Hospice management.
  8. Volunteering ward clerks should not be involved in direct clinical care of patients and are expected to do their volunteering within the boundaries stated above. Any additional activities will need approval from your Volunteer Lead.