A Hospice which cares for people with life-shortening illnesses is celebrating a 'good' rating across the board.

The Norfolk Hospice provides care for people through its inpatient unit, day therapy unit and hospice at home service as well as family and bereavement support.  

Care, effectiveness, responsiveness, quality of leadership and safety were all rated as 'good' by the Care Quality Commission (CQC).

The government health watchdog, which undertook an announced inspection at the hospice, said in its report:

People were at the heart of the service and were fully involved in the planning and review of their care, treatment and support. Plans in regard to all aspects of their medical, emotional and spiritual needs were personalised and written in partnership with people. Staff delivered support to people respecting their wishes and preferences.

People using the service told the CQC that staff understood their individual care needs and were compassionate and understanding and that their cheerful and friendly approach gave them reassurance and made them feel safe.

The report also highlighted that

People and relatives were very positive about the caring and compassionate attitude of the staff delivering the service. They told us they were completely satisfied with their care and thought highly about staff and management. Staff were very motivated and demonstrated a commitment to providing the best quality end of life care in a compassionate way. People’s wishes for their final days were respected.

Lyndsay Carter, Chief Executive at The Norfolk Hospice said

The Care Quality Commission monitor, inspect and regulate the health and social care sector and judge the quality of the services we provide. Our aim is to provide all of our patients, their families and carers, with compassionate, high quality care tailored to their individual needs. We are delighted that the CQC inspectors recognised this during their visit and have awarded us a rating of Good. We are very proud of the services we provide. This rating is a fantastic recognition of our staff and volunteers and the commitment and compassion they show every day in caring for people affected by a life-shortening illness.