With donated goods coming in, being collected from and delivered across West and North Norfolk and the Fens it is crucial we get the logistics right. Based at our King's Lynn Distribution Centre, our volunteer receptionists give customers a friendly point of contact to arrange collection and delivery dates for larger donations or purchases and help keep the supply of stock flowing to the shops.

We particularly need help on Wednesday mornings.

Interested? Call Barry on 01553 767752 or Apply Online  

We have nine shops and a Distribution Centre that rely on a team of vital and enthusiastic volunteers who support our small team of paid members of staff. Our retail income makes a huge contribution to the funding of the Hospice’s services.

Volunteer Role Summary

This is a great opportunity to learn new or use your existing office, logistics, retail and customer care skills, meet new people and make new friends, whilst helping The Norfolk Hospice provide outstanding care for local people living with life-shortening conditions.

It would be great if you could make a regular commitment for whatever time you can give.

This role would suit people looking to get back into work after a career break, retired, semi-retired, and those not employed alike.

You will be providing invaluable help with the running of the Distribution Centre, supporting the drivers by arranging the collection and delivery dates for donated and purchased items, including furniture, keeping the supply of stock flowing to the shops. You can also get involved in upcycling some items and helping maximise the price of individual items through research and preparing goods for sale on our eBay site.

Full training and support will be given.

Key Duties are

  1. Answering the telephone and checking the answerphone for messages.
  2. Checking for and responding to emails.
  3. Booking collections and deliveries and passing details to the team.
  4. Calling individual shops to see what supplies, donated stock and new goods stock they need.
  5. Filling out the necessary dockets for those orders.
  6. Following up on supplies and stock that have been sent out to make sure satisfactorily received.
  7. Counting in goods delivered to the Distribution Centre, for example greetings cards.
  8. Placing orders with retail consumables suppliers, like shop display fittings.
  9. Researching the value of quality/unique items via the internet or by establishing contact with local dealers - limited edition prints, cameras, coins and so on to prepare for sale on our eBay site.
  10. Promoting the Gift Aid scheme to increase the value of sales.