Vision, mission, values

Our Vision is ...

Excellence and choice in palliative and end of life care.

Our Mission is ...

Provide high-quality holistic care for adults with life-shortening illnesses whenever they need us, enabling them to live life as well as possible for as long as possible.

Our Values are ...

Compassion
Inclusive
Transparency
Integrity
Excellence

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Please read the following terms and conditions carefully as they govern the use of this website. All material contained within The Norfolk Hospice, Tapping House, website (www.norfolkhospice.org.uk) is covered by a disclaimer and protected by copyright laws. Access to this website (www.norfolkhospice.org.uk) is subject to the following conditions. Copyrights Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders other than for your own personal or non-commercial use. Trademarks "The Norfolk Hospice, Tapping House", “The Norfolk Hospice” and the "Norfolk Hospice, Tapping House" logo are trademarks. All other trademarks and logos used in this website are the trademarks or logos of their respective owners. Links to other websites This website contains links to other websites that are operated by third parties. The Norfolk Hospice, Tapping House does not accept any liability over the content of these third party sites. The existence of these links does not constitute an endorsement of such websites, and your linking to these sites is at your own risk. Content Accuracy Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. Limitation of Liability The Norfolk Hospice, Tapping House, do not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an 'as is' basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user's sole risk. In no event will The Norfolk Hospice, Tapping House, be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information. Modification of the Terms and Conditions The Norfolk Hospice, Tapping House, may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions. Medical Advice As with any medical advice The Norfolk Hospice strongly advise you to discuss your findings with your doctor or a member of the staff to help you place your findings in a proper perspective. Terms and Conditions Any website wanting to create a link to The Norfolk Hospice's website must contact us for permission You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales. Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site. Personal Details The personal details that you supply will be held for admin processing and will be stored on a secure database. All information held is in accordance with the Data Protection Act 1998. We do not share or sell your information on to any third parties. We will use the data you provide through this website such as name, address, email, telephone and credit card details to process your donation. We will only use your telephone number to contact you regarding your order or for other administrative purposes such as checking Gift Aid Status. We will use your postal address to send you acknowledgments of your support. We assume that you are happy for us to contact you by post in the future with news of our work and fundraising campaigns unless you opted out at the point of registration. You can opt out of our mailing list at any time by using the contact details below. If you sign up to our e-newsletter, you are giving consent for us to contact you by email. You can unsubscribe at any time by clicking the unsubscribe link in the most recent email from us. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately. If you would like to discuss any of this in further detail, please telephone 01485 601700, email [email protected]; or write to The Norfolk Hospice, Wheatfields, Hillington, King's Lynn, Norfolk, PE31 6BH.

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Comments, Compliments and Complaints

The Norfolk Hospice aims to provide high standards in all aspects of its work. We welcome your views, comments, suggestions and complaints.
Quality Account, Annual Report & Strategy

Our Quality Account, Annual Report and strategy provide information about our goals, achievements and finances.
CQC

The Care Quality Commission monitor, inspect and regulate the health and social care sector and judge the quality of the services we provide. We are subject to their inspections and the results are published on their website. We are pleased to confirm that our latest inspection rated the hospice as Good.
Privacy and Data Protection Statement

The Norfolk Hospice takes seriously the need for confidentiality and safeguarding of personal information and the vitally important aspect of trust in a professional caring relationship.
How we are governed

The Norfolk Hospice, Tapping House is a charitable company limited by guarantee.
Policies

The Norfolk Hospice, Tapping House (NHTH) policies apply to all areas of the organisation. The governance principles apply to all employees and volunteers.
Fundraising Regulator

We are registered with the Fundraising Regulator and we agree to ensure our fundraising is legal, open, honest and respectful.