Our Patient Transport service provides a safe and efficient, high quality transport service for patients, their families and their carers - from their homes to the Hospice, and the return journey. This may be for day therapy assessments and clinics, bereavement/family support, complementary therapies or any other service offered by the Hospice.

Interested? Call 01485 601700 or Apply Online

Volunteer Role Summary

Either in your own or one of the Hospice vehicles you will safely transport patients at a prearranged time from their home to the Hospice. You will ensure the safe transfer into and out of the vehicle following Moving and Handling procedures. On arrival at the Hospice, you'll ensure the safe transfer from the vehicle using appropriate aids if necessary (like a wheelchair) or by asking staff for assistance.
A commitment to training over several weeks is required.
This role is subject to an Enhanced Disclosure & Barring Service (DBS) check.

Key Responsibilities of the volunteer

1. Vehicle Safety – take responsibility for ensuring that your own vehicle is in sound working order, safe and clean. If you are using a Hospice vehicle, check that the vehicle is roadworthy and has sufficient fuel. If you have doubts you are to report them direct to the Hospice Driver or the Transport Coordinator.
2. Routes – use effective route planning to minimise mileage but above all ensure optimum patient comfort. Patients should be transported directly to and from the Hospice, unless otherwise advised.
3. Safety – maintain patient safety and own safety at all times and report any concerns expressed by the patient, or your own concerns about the patient’s safety direct to Day Therapy.
4. Mobility – if required, assist the patient to get into/out the car safely.
5. Empathy – facilitate patient led conversations but be responsive to the patient’s needs to travel in silence if they wish. Ask if they would like the radio on or not. Be aware of time and do not drive too fast or appear rushed.
6. Hospice Ambassador – ensure at all times you are promoting the Hospice values and philosophy of Hospice care.
7. Communication – once at the Hospice, report to the Day Therapy team and report any issues or relevant information about the patient.
8. Hygiene - if a patient is ill in the car, the driver should use the Drivers pack to contain any spillage. If the car is soiled, the driver should have it cleaned and apply to the Hospice for reimbursement.
9. Infection Control - the Driver is responsible for ensuring the car is wiped down with antibacterial wipes before and after the patient’s journey.
10. Emergencies - be aware of what to do in an emergency situation, for example if the vehicle breaks down or the patient collapses.
11. To read, agree and sign to comply with the key responsibilities of this role and all elements contained in the Volunteer Agreement.