Our Patient Transport drivers provide safe, efficient, high quality transport for patients, their families and their carers - from their homes to the Hospice, and back again. This may be for day therapy assessments and clinics, bereavement/family support, complementary therapies or any other service offered by the Hospice.

Interested? Call 01485 601700 or Apply Online

Volunteer Role Summary

Either in your own or one of the Hospice vehicles you'll pick patients up at a prearranged time and take them from their home to the Hospice - or back home after their visit. You'll help them into and out of the vehicle - and when you get there you may need to use appropriate aids (like a wheelchair), the Day Therapy team will provide support with this.

If you use your own vehicle it doesn't have be any special kind and you don't need any additional licence qualification. You may find that your motor insurance covers you to drive people on a voluntary basis without any additional cost - and without even having to let them know.

Wednesdays are particularly busy days, so volunteers for that day are most welcome. 

Training will be given over several weeks. This role is subject to an Enhanced Disclosure & Barring Service (DBS) check.

Key Responsibilities of the volunteer

1. Vehicle Safety – take responsibility for making sure your own vehicle is in sound working order, safe and clean. If you're using a Hospice vehicle, check the vehicle is roadworthy and has enough fuel. Report any doubts to the Hospice Driver or Transport Coordinator.
2. Routes – plan your route to minimise mileage but make sure the patient is comfortable. Always use the most direct route unless told otherwise.
3. Safety – maintain patient safety and your own safety at all times and report any concerns, yours or the patient's, to Day Therapy.
4. Mobility – if needed, help the passenger get into/out of the vehicle safely.
5. Empathy – join in with patient led conversations but respect the patient’s need to travel in silence if they wish. Ask if they'd like the radio on or not. Be aware of time and don't drive too fast or appear rushed.
6. Hospice ambassador – promote the Hospice values and philosophy of Hospice care.
7. Communication – once at the Hospice, go to the Day Therapy team and tell them about any issues or relevant information about the patient.
8. Hygiene - if a patient is ill in the car, use the Drivers pack to contain any spillage. If the car is soiled, have it cleaned and you'll be reimbursed.
9. Infection Control - you're responsible for ensuring the car is wiped down with antibacterial wipes before and after the patient’s journey.
10. Emergencies - be aware of what to do in an emergency situation, for example if the vehicle breaks down or the patient feels unwell.
11. Read, agree and sign to comply with the key responsibilities of this role and all elements contained in the Volunteer Agreement.