I can't find the answer to my question about the lottery, how do I get in touch? If you need further information, help or to make a complaint, please call the Fundraising & Lottery Office on 01485 601701 (Monday-Friday 9am-5pm) or email firstname.lastname@example.org and we will do our best to help. Alternatively you can write to us at:Fundraising & Lottery OfficeThe Norfolk HospiceWheatfieldsHillingtonKing's LynnNorfolkPE31 6BH We will try to resolve any complaints informally and to your satisfaction. If this is not possible then the Hospice's Fundraising complaints procedure will come into operation. Where the complaint cannot be resolved it will be referred to arbitration. As a member of the Hospice Lotteries Association, this will be the Independent Betting and Adjudication Service Ltd (IBAS).