Following the rise in cases of Coronavirus (COVID-19) in the UK, please read our guidance before visiting The Norfolk Hospice. Our patients and clients are particularly vulnerable, and your understanding is appreciated. The senior management team have been regularly reviewing the latest government advice around the Coronavirus (COVID-19) infection.

We want to make sure that our hospice remains a safe space for service users, staff, volunteers and visitors to the hospice. Our patients - especially those on our inpatient unit - are a particularly vulnerable group to any additional infections.

VISITOR RESTRICTIONS - INPATIENT UNIT

-UPDATED 17/11/2020-

We understand that during this difficult time this is hard for you and your family, we want to reassure you that our staff will be caring for your loved one, ensuring that they are not alone.

Please do not visit if you or anyone in your family have symptoms of COVID-19, or have tested positive for COVID-19, until you no longer have symptoms (after a minimum of 7 days) and the recommended isolation period of 14 days has ended.

There will be a limit of 2 visitors in the patient’s room/hospice building at any one time. Visitors will also need to bring in their own face masks and must wear these at all times. 

Whilst visiting your loved one we will ask you to maintain social or spatial distancing when a member of staff enters the room, and we may ask you to step out of the room for a short period. 

You must adhere to strict hand washing when entering the building, your loved one’s room, upon leaving and when you get home.

We recognise that human touch is so important so, if you do touch your loved one, then please wash your hands before and as soon as possible afterwards.

Staff will be wearing Personal Protective Equipment (PPE) to ensure that they can keep the patients, visitors and themselves as safe as possible.

Well pets may visit but must remain in the room.

Visitors are asked to remain in the loved one’s room at all times.

We are sorry that the restaurant is out of use until further notice.

Please ask a member of staff for drinks at any time during your visit, by ringing the call bell.

We have a supply of iPads that can be loaned to the patient free of charge, this will enable you to communicate using digital applications. A member of staff can help set this up.

Please continue to contact the Unit on 01485 601700 for an update on your family member.

Thank you for your understanding and if you wish to discuss any of the above please ring 01485 601700 between 9am – 5pm Monday to Friday.

DAY THERAPY AND FAMILY SUPPORT

Unfortunately, this means that with immediate effect we will be closing our therapy and bereavement groups until further notice. The relevant teams will be in touch with patients and clients. Please do not visit the hospice without telephoning first.

Check this Government guidance before visiting us and note that the guidance is subject to change and should be regularly reviewed.

If you are at all concerned or unsure about any symptoms you may have, please call 111 who will be able to advise based on your circumstances.

Day Therapy have launched an online weekly wellbeing timetable - all the details for the events can be found here

SHOPS

Our shops in King’s Lynn (St Nicholas Retail Park and Broad Street), Wisbech, Hunstanton, Downham Market, Snettisham and Swaffham are now open with enhanced health and safety and social distancing measures to protect staff, volunteers and customers. The shops will all be opening with the following revised opening times of 10am to 4pm. 

FUNDRAISING

We are starting to organise a few fundraising events again. Please see our event diary for more details.

We advise you call the Hospice before visiting on 01485 601700

Stop the spread of coronavirus and keep on protecting each other. Wash hands. Cover face. Make space. To stop to spread of coronavirus it is still vital that we all continue to wash hands, wear a face covering, and make space. Watch the video to see how coronavirus can spread and the ways we can prevent it.