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  1. How You Can Help
  2. Volunteer
  3. Volunteering FAQs

Volunteer frequently asked questions

Applying to be a volunteer - what is the process?

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You will need to find a suitable vacancy from our Volunteering Opportunities page. You can apply online or request a paper application form by calling the Voluntary Services Team on 01485 601700.

Once we receive your application we will pass it to the relevant department for consideration.

For shop and Distribution Centre/warehouse vacancies there are forms ready printed at all of our retail outlets. 

Published: 3rd January, 2017

Updated: 28th August, 2020

Author: Davina Clarke

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Can I volunteer in more than one role?

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Yes, if you have the time and the energy!

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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Do I need to have any particular skills to be a volunteer?

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Some roles related to our care services do require a professional qualification or skill in a certain area - however for many roles, all that is needed is enthusiasm, respect for others and reliability. 

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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How old do I have to be to volunteer?

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Volunteers are welcomed from age 16 upwards to help in some areas such as shops, fundraising events and to help with administrative work.

Volunteers who have contact with patients must be over 18.

Drivers must be over 25.

We also welcome applications from Duke of Edinburgh award students, and work experience placements from age 14 upwards, in some areas. 

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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If I volunteer in one of the shops, are there COVID-19 measures in place to protect me and customers?

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All our shops have COVID-19 guidelines in place to help keep everyone safe. The shop manager will explain these to you - they include things like washing your hands regularly, having only one person behind the till, keeping a safe distance apart, when to wear a face covering. Donated items aren't processed until they've been stored for at least 48 hours and then you'll wear gloves to do this.

If anyone develops symptoms they must stay away and let the shop manager know.

Published: 27th November, 2020

Author: Jacky Scarlett

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Is there a minimum amount of time I need to volunteer?

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We try to be as flexible as possible and will talk to you to arrange the times you are available. For some roles the times are fixed and in these cases we would like a commitment to these.

Our shop managers will be pleased to hear from you, even if you only have a couple of hours to spend a week.

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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Is there training available?

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All of our volunteers receive induction training that has been designed for their specific role, including Health and Safety and basic Moving and Handling for everyone.

For some roles involving patients and clients, volunteers will need further specialised training which is a mandatory part of the role. 

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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What if I am on benefits?

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The latest guidance from the National Council for Voluntary Organisations - NCVO is available here.

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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Will I need to attend an interview?

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For retail opportunities, volunteers can go into one of our shops, or our distribution centre (warehouse) - the shop manager will arrange an informal interview. If you're successful, you should be able to start very quickly. But you will need to be able to provide us with references.

For all of our roles an interview is essential as we sometimes have many people apply. If you have other roles you're interested in, and you're unsuccessful in your first choice, we'll try and match you to another suitable role.

Published: 3rd January, 2017

Updated: 28th August, 2020

Author: Davina Clarke

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You have been offered a voluntary role - what happens next?

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We ask for references for all roles (except one-off Store Collections and Event Support) and also carry out a Disclosure & Barring Service (DBS) check if your role requires it. You will then be trained on site at the shop/warehouse or invited to one of the Hospice Induction Sessions as appropriate. If you have any questions please do not hesitate to contact us.

Published: 3rd January, 2017

Updated: 14th February, 2017

Author: Davina Clarke

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Showing 10 of 10

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    Providing holistic support to you and your family

  • Meet our staff and volunteers

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    The Hospice is run by a team of paid full time and part time staff and over 300 volunteers, some of whom commit to working several hours every week for the Hospice, whilst others volunteer a few hours in a year to help out.

  • Tick yes

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    We need you to tick yes because as a supporter, you are extremely important to the Hospice.

  • Our history

    Our history

    The Norfolk Hospice Tapping House serves a geographical area of around 550 square miles across Norfolk and the Fens and a population catchment area of around 165,000 people.

  • Wisbech

    Wisbech

    Unit 6, Cromwell Road Retail Park, PE14 0SL

  • Furniture

    We sell a wide range of furniture in several of our shops. We can collect large items of furniture free of charge and we also provide a house clearance service.

  • House clearances

    House clearances

    The clearance of a house that has been a home to a loved one can be very difficult. We make every effort to provide a House Clearance service that minimises the stress that can be involved in this process.

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Latest tweet

  • Thank you @NorfolkLeisure for the very kind garden storage donation! This is going to be put to great use. https://t.co/mT89SyKo88

    27thMarch, 2020 @Norfolk_Hospice
  • We are asking our supporters to raid their piggy banks, reach down the back of all of the sofas and check all of yo… https://t.co/XaTe8c8mC4

    26thMarch, 2020 @Norfolk_Hospice
  • RT @JY0004: Not forgetting our wonderful nurses and staff at the @Norfolk_Hospice https://t.co/ok0TEqDhOi

    26thMarch, 2020 @Norfolk_Hospice

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The Norfolk Hospice, Tapping House, 

Wheatfields, Hillington, King's Lynn, Norfolk PE31 6BH

Email:[email protected]

Registered Charity No.1062800 

Registered Company in England & Wales No.3185605

Content © The Norfolk Hospice, Tapping House 2021