Electrical items We sell a wide range of second hand household electrical items including kettles, toasters, kitchen appliances and lamps. We also sell white goods including fridges, electric ovens, and home entertainment items such as TVs, games consoles, and DVD players. Expand Please note we are unable to sell gas appliances and electrical appliances which are broken.
Clothing and accessories We sell pre-loved clothing, footwear, bags, and fashion accessories in all of our nine shops. Expand Please note that we do not sell fur items and safety and protective clothing and therefore are unable to accept these items.
Curtains, table and bed linen and blankets We sell a wide range of curtains, table linen, bed linen, blankets and cushions. Expand Please note that we do not accept pillows and duvets. We cannot sell hand knitted blankets.
Unwanted gifts Unwanted gifts can be sold in our charity shops or used by the fundraising team as raffle prizes. Expand Please note that we cannot accept toiletries or food items which have been opened. Please check expiry dates before donating food and beverages.
Furniture We sell a wide range of furniture in several of our shops. We can collect large items of furniture free of charge and we also provide a house clearance service. Expand Please phone 01553 767752 to arrange a collection or request one using our online form. Please note that we are unable to accept upholstered furniture which does not have a sewn on fire label.
Someone I know who plays the lottery has passed away, what should I do? Expand We understand that this can be an upsetting and worrying time, but please let us know as soon as possible if you are the next of kin or have power of attorney for a Hospice lottery member who has passed away. You can call us on 01485 601701 (Monday - Friday 9am - 5pm), email [email protected] or write to us at:Fundraising & Lottery OfficeThe Norfolk HospiceWheatfieldsHillingtonKing's LynnNorfolkPE31 6BH If the member's account is still in credit, then their unique number(s) will still be entered into future draws under their name, until it runs out of money. If any prizes are won on the account, cheques will be paid to the Estate of the deceased, unless the next of kin has decided to continue playing the lottery in their place - in which case the winning cheque would be made payable to them. Alternatively, you may wish to keep the account open and switch it over to your name permanently - in which case we can discuss different payments with you and how the lottery works. Any winning cheques from this point onwards would be written out in your name. By updating our records, it will also prevent us sending any unwanted letters to the deceased in future.
Can I Gift Aid my lottery payments? Expand The money you give for your lottery membership doesn’t qualify for Gift Aid because it is a fixed payment (where you are receiving your lottery entry in return for the money) as opposed to a donation. If you would like to make a donation to the Hospice (which can be Gift Aided) please visit our Donation Page.
Is there training available? Expand All of our volunteers receive induction training that has been designed for their specific role, including Health and Safety and basic Moving and Handling for everyone. For some roles involving patients and clients, volunteers will need further specialised training which is a mandatory part of the role.
What if I am on benefits? Expand The latest guidance from the National Council for Voluntary Organisations - NCVO is available here.