The Norfolk Hospice aims to provide high standards in all aspects of its work. We welcome your views, comments, suggestions and complaints.


We are always interested to hear your views and if you have any comments or suggestions, please let us know by completing this form.


It is reassuring for us to know that we are meeting the high standards of care and service that we set for ourselves. So, when you are particularly pleased with the care you receive, please tell us either by letter, telephone 01485 601700 or completing this form. 


If any aspect of your care gives you cause for dissatisfaction, please speak to us. All complaints are taken seriously and will be dealt with promptly, sympathetically and in complete confidence.

What should I do first?

Ask to talk to the person in charge who will try to deal with your concerns straight away.

What do I do if I am not happy with the response to my complaint?

Ask to see or write to: 

Nicola Ellis
Chief Executive
The Norfolk Hospice
King's Lynn
PE31 6BH


Lynn Lockheart
Director of Operations
The Norfolk Hospice
King's Lynn
PE31 6BH

Your complaint will be acknowledged within five working days.

If a full response cannot be given within this time, you will be informed how long this is likely to be. If there are any delays you will be kept fully informed.

What can I do if I am unhappy with the outcome?

If you are still not satisfied you can telephone the Care Quality Commission on 03000 616161 to arrange an appointment. 

Useful contacts

Care Quality Commission (CQC)
National Customer Service Centre
Newcastle Upon Tyne

Tel: 03000 616161

Fundraising Standards (for complaints about the Fundraising Team)
Compliance Manager
Fundraising Standards Board
65 Brushfield Street
E1 6AA

Tel: 0333 321 8803